Online Security

Protecting your online ordering information is our priority. We use industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information.

Payment

We accept Visa, MasterCard, DiscoverCard, and American Express credit card payments,wire transfers and purchase orders from Federal and State government agencies, schools, university, research facilities and major corporations.
We offer Net30 open account to qualified customers, please contact us for details.
For T/T Advanced Wiring, please use the following bank account information

East West Bank
15333 Culver Drive, #670
Irvine, CA 92604
Irvine Branch #632
Tel: 949-733-8828
Fax: 949-733-8889
A/C# 63734073
ABA# 3220-70381
Swift Code# EWBKUS66XXX 

Please FAX the funds transfer receipt to (949) 861-2555

Shipping

1. Most products are stock items and can ship same-day if order is received before 1:00PM Pacific Standard Time.
2. For large quantity orders, please contact our sales staff for availability and delivery schedule estimation.
3. All orders are shipped FOB Los Angeles. For international order, any duties, taxes and broker fees are
sole responsibility of the recipient customer.

Return Policies

1. Product returns in the original packaging condition within 30 days of purchase will qualify for credit and is subject to a 15% restocking fee. iComTech is responsible for ground shipping charge to ship repaired or replaced units after receiving the failed unit. A RMA number must be obtained before shipping back the returned unit.
2. Any unauthorized item or Product will be refused or the entire shipment may be refused.
3. Product failed and reported within 72 hours after receiving will be consider as a DOA product.
4. The customer can request to purchase a new unit for replacement and to return the failed unit for credit without restocking fee charge. It is the customer™s responsibility on all shipping charges.

Warranty

1. iComTech, Inc. provides a one (1) year warranty on all Products purchased from iComTech unless otherwise stated. It is the Buyer™s responsibility to directly receive the manufacturer™s warranty service from the product manufacturer after the first one year.
2. The warranty does not extend beyond the original Buyer of Products from iComTech and iComTech shall have no obligation to the Buyer with respect to providing any warranty on any Products for which iComTech has not received full payment from the Buyer.
3. iComTech offers 30-Day evaluation return policy on our standard products. The customer can return the evaluated product within 30 days in the original packaging condition for full refund (less the shipping charge). iComTech reserves the right to charge appropriate re-stocking fee for not returning in original packaging condition. Opened software is non-returnable.
4. iComTech does not warrant any Products that have been subject to improper use, abuse or physical damage, alterations, modifications, additions, improvements, installation, or attachments. Removal of any serial number or warranty labels will also void such warranty of Product.

RMA

RMA RETURN INSTRUCTIONS
1. Please download and fill out this RMA request completely; omitting any information may result in delays.
2. RMA number shall be issued within the next business day upon receipt of completed request form. The RMA number is valid for 30 days.
3. Please mark the RMA No. on every package to be returned. All returned merchandise must have this pre-assigned number. Otherwise, iComTech has the right to refuse it.
4. All static-sensitive parts must be packaged in an anti-static bag. iComTech reserves the right to refuse RMA service and return the item(s) to the senders that do not follow this requirement.
5. Ship your defective product prepaid in original packaging with a copy of this RMA form.
All claims for incomplete, defective, and/or missing accessories or products must be made within 72 Hours once merchandise is received.

Notice

Product prices and specifications are subject to change without prior notice and we reserve the right to correct any un-intentional typographical errors.