1.800.301.9097
COVID-19 Response: a note to our customers. 
We're here to help.Learn More>

Login / Register Contact Us
 
SERRPS08 8 Plug Remote Power Switch-Express Replacement by PERLE

SERRPS08 8 Plug Remote Power Switch-Express Replacement
by PERLE

Write a review Write a review
8 Plug Remote Power Switch-Express Replacement
Mfg SKU # : SERRPS08
Our Price : $127.00
Stock :Call for Availability
Quantity :
To deliver worry free operation and minimize the costs associated with the downtime of mission critical applications, Perle offers an Express Replacement Service.

Service Definitions:

Express Replacement (ER) - Under a maintenance agreement, Perle will provide on an exchange basis modular parts or replacement equipment shipped prepaid to the purchaser site. The Purchaser will prepay all shipping and insurance costs to the Perle Depot for the parts being returned. Hotline technical support is available free of charge Monday to Friday (except holidays) between 9am and 5pm EST to anyone with a valid Express Replacement maintenance agreement.

Service Provided

Perle agrees to provide for Purchaser maintenance services for the equipment identified, at the Service Level, and for the term indicated on each Equipment Schedule. If the Perle Product fails during normal and proper use within the Maintenance Agreement period, Perle will, at its option, repair or replace the unit. Repair parts provided under this Agreement may be new, reconditioned or used. This Maintenance Agreement does not include service to repair damage from improper installation, accident, disaster, misuse, abuse or non-Perle Authorized Service Provider modifications made to the Perle Product.

Service Claim Requirements

The Purchaser service claims made pursuant to this Agreement must conform to the following requirements:

Express Replacement Service

  1. Express Replacement maintenance agreements purchased with a new Perle product becomes valid upon acceptance of the customers web site registration.
  2. Express Replacement maintenance agreements purchased on a used Perle product becomes valid 30 days after the acceptance of the customers web site registration.
  3. The Purchaser must request information on how to obtain maintenance service by contacting the Perle Technical Assistance Center.
  4. Upon confirmation that Service is required, Perle or a Perle Authorized Service Provider will ship prepaid via express service modular parts or replacement equipment on an exchange basis to the Purchaser at a location within the country of original purchase.
  5. Shipments are made between 9am and 5pm Eastern Time, Monday through Friday, excluding holidays.
  6. The Purchaser must within 15 days ship prepaid the replaced modular parts or replacement equipment in the packaging received with the exchange modular parts or replacement equipment to the Perle Depot. The packaging must be clearly marked with the RMA code provided. Perle reserves the right to charge the Purchaser and the Purchaser agrees to pay for replacement modular parts or replacement equipment that is not returned as described above.

General

Any upgrade(s) purchased by the Purchaser for the equipment shall be reported to Perle in writing, to have the upgrade(s) added to the Equipment Schedule for the affected equipment. A revised Equipment Schedule will be completed and issued by Perle to Purchaser, including charges for the additional coverage to the end of the next Anniversary date.

Purchaser shall notify Perle in writing prior to the relocation of equipment, so that Perle can determine if services are available for the new location and adjust its service records, including the Equipment Schedule, for the relocated equipment. Perle will notify Customer if it is unable to provide services in the new location, or if any additional charges may apply. A revised Equipment Schedule will be completed and issued by Perle to include any additional charges to the end of the next Anniversary date.

This Agreement is non-transferable by the Purchaser to a third party, and may not be assigned without first obtaining written approval from Perle.

Exclusions from Agreement

The following items are specifically excluded from this agreement:

  • Purchaser-requested replacement of parts or equipment and on-site service for which the trouble found is not the fault of the original equipment. Such service(s) will be invoiced to the Purchaser as an additional charge.
  • Installation, de-installation, or relocation of the equipment.

Charges

Purchaser will prepay Perle the lessor of the full amount or twelve (12) months of services to be provided under this Agreement for each item of equipment, prior to the effective date shown on the corresponding Equipment Schedule. Purchaser will also pay taxes applicable to the service provided under this Agreement for each item of equipment. If prepaid services are terminated, Purchaser will receive a pro-rated refund only for the unused prepaid services beyond the first six (6) months. Any changes in charges will take effect on the anniversary of the Agreement.


Copyright © 2021 iComTech. All rights reserved. Shopping Cart Software powered by ecMidas.